DBS has labored with Sun Life to permit customers to submit hospitalisation and accidents claims on-line and obtain their declare payout as shortly as inside 24 hours.
Through the use of the not too long ago launched eClaims function on Sun Life’s “My Sun Life HK” app, and DBS’ software programming interface resolution IDEAL RAPID, along with the real-time cost performance of Hong Kong’s Sooner Cost System (FPS), particular person insurance shoppers can now simply submit hospitalisation and accidents claims on-line.
In accordance to Sun Life, its eClaims resolution covers over 95% of all claims that the corporate receives. This collaboration enables customers to obtain declare funds with out disclosing checking account particulars.
“We’re excited to assist Sun Life to be the forerunner within the Hong Kong insurance market to streamline end-to-end claims processing. The reimbursement of claims could be fast and paid to the coverage holder’s account in as quick as 24 hours, which significantly enhances customers’ experiences, added Sohfern Boey, managing director and head of worldwide transaction Providers at DBS Financial institution Hong Kong.